Like so many others, I found my experience working with Lauren Spencer to be positive and excellent from our initial in-person meeting through the closing, and even after. From the start, Lauren was professional, honest, responsive and supported by a top-notch team of real estate experts. All promotional materials and internet links were done very professionally. Lauren was responsive to all my questions and concerns and always answered in a timely manner whether by phone, email or text. The sale of my condo suffered from some issues that were totally out of our control, but Lauren was always the voice of reason while also offering understanding and support when I felt frustrated, confused or anxious. I also appreciate that I felt comfortable expressing my feelings and concerns to her and trusted that Lauren and I would have honest communications about how to address issues as they came up. I always felt like I was Lauren's only client when I knew that, in fact, she was dealing with many other clients besides me. Key words that keep coming up for me about Lauren: professional, honest, trustworthy, responsive, supportive. All reasons that Lauren Spencer is repeatedly voted a top realtor in Santa Cruz County.